For some reason the mootools library is not loaded on the pages the extension is not working.
You need to identify what is preventing it from loading and stop this behavior.

I have just realised that if I change the template to one of the default Joomla templates, rather than my purchased template, the contact form does appear.

Gina wrote:

I tried turning off all modules but I still get the error on that page.
I tried to take out the code:
if ($user->get('guest') == 1) { 
$headerstuff = $this->getHeadData(); 
$headerstuff['scripts'] = array(); 
$this->setHeadData($headerstuff); }
from the index.php but this just caused a fatal error.

This means you didn't remove it correctly. Make sure you removed the "<?php" and "?>" that is in front and at the end of that code.

Bill Jenkins wrote:

I've enabled mootools now and aiContactSafe now works correctly with no other ill effects.

Happy to hear that.

If you can post a link to the page that was not working I can take a look.
It should work ( the extension is working fine ) in both ways if mootools was loading and the plugin aiContactSafeForm was installed and activated.

I'm guessing that is a templatemonster.com template and you need to remove their code preventing mootools ( default javascript library oj Joomla ) from loading.
That is done modifying the index.php file and removing this lines:

<?php

$user =& JFactory::getUser();

if ($user->get('guest') == 1) {

$headerstuff = $this->getHeadData();

$headerstuff['scripts'] = array();

$this->setHeadData($headerstuff); }

?>

Now the mootools library is loading but you have a javascript conflict with it.
I'm guessing it is generated because you're loading the top menu twice, since the jquery code contains "jQuery.noConflict();".
Try removing one of the menus.

You have a javscript conflict with mootools.
Your site is loading jquery twice ( jquery00.js and jquery.js ).
I'm guessing that if you modify your template so jquery will be load only once everything will work fine.

Happy I could help you.

Sorry, you need to contact the developer of that script to make it not conflict with mootools.
After the second call of jquery the noConflict function is called so maybe it will work if you let the first one load and comment out the second one.

Hi, I've read all these posts but I'm sorry I don't understand.

My form is stalling on Please Wait... it's embedded in an article at http://shelleymadsen.com/contacts

Thanks so much for your help.

Jack Sanford wrote:

Hi, So I fixed things, sort of. I just changed the page to display an aicontactsafe menu item... it actually works a lot better in terms of layout.

It should look the same if you activate the CSS adding "use_css=1" in the plugin code as described here:
http://www.algisinfo.com/joomla/aicontactsafeform.html

Jack Sanford wrote:

But now there's a new problem - when I submit a form, the fields all disappear and the recaptcha thing comes back, and the message doesn't appear. I'll check the forum and post a new topic if that's not covered.

The link you posted above ( shelleymadsen.com ) is not using reCaptcha. Did you set it back to the native CAPTCHA of aiContactSafe ?
Any way you have an error ( "303 See other" ) with mootools library, so the request is stoped. You need to fix that error to make the form work.

Your server returns a "500 Internal Server Error" when the extension tries to generate the form.
And that seams to happen with all the pages on your site that are called with "&format=raw" in the URL. That is the way to call a component without any other things from the page ( a native Joomla feature ). You need to identify what is causing it and fix it or replace it.