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aiContctSafe - Captcha Images not visible

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22-July-2010 11:27:01

aiContctSafe - Captcha Images not visible

Hi,

i I would like to use the great aiContctSafe on my Site, (Joomla 1.5.X)
but the Captcha Images are not visible in Mozilla (I see ony three Dots!
), but in IE and OPERA it’s works.

Using firebug I found that I have an error:
window.addEvent is not a function window.addEvent('load', function() { - but I can’t find it in com_aicontactsafe folders/files….

----

Best regards,
Przemek

Edited By: Przemek
22-July-2010 13:25:20

Przemek: 7 Posts

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22-July-2010 11:44:50

Re: aiContctSafe - Captcha Images not visible

Hi,

That is a mootools function and I see it is not loading on your page.
This could be generated by either your template ( some templates are intentionally preventing mootools from loading ) or by a conflict with another of your extensions.
You need to identify which is the case and fix it.

Alex Dobrin: 5886 Posts

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22-July-2010 11:51:54

Re: aiContctSafe - Captcha Images not visible

Hi Alex,

Thank you for a quick help.
I tried everything and it wont work.. tell my why it works with other Browsers ?
The Template I use was bought in a templates shop (they helpdesk is very weak sad )...
Where should i search that bug ? In the template, in js scripts, in modules or components ? sad

best regards,
przemek

Przemek: 7 Posts

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22-July-2010 11:58:15

Re: aiContctSafe - Captcha Images not visible

Hi,

On my computer that page is not working no matter what browsers I've used.
I can't tell you exactly where the problem is because each developer can create a template in his own way.
I would look in the header section of the template and look for function disabeling mootools.
Can help you with other information, but if you want you can send me a PM with a super admin user name and pass and I'll take a look in your administrator page.

Alex Dobrin: 5886 Posts

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22-July-2010 12:10:37

Re: aiContctSafe - Captcha Images not visible

Got your PM and replied to it.

Alex Dobrin: 5886 Posts

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22-July-2010 12:19:53

Re: aiContctSafe - Captcha Images not visible

i dont have any PM sad

Przemek: 7 Posts

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22-July-2010 12:21:11

Re: aiContctSafe - Captcha Images not visible

could you send me an email - adicted + tlen pl

Przemek: 7 Posts

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22-July-2010 12:25:26

Re: aiContctSafe - Captcha Images not visible

Alex,

Did you changed something in administration panel , because now i have problems with the administartion menu panel - it wont work sad

Przemek: 7 Posts

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22-July-2010 12:27:22

Re: aiContctSafe - Captcha Images not visible

Of course I didn't changed anything.
That problem is generated by mootools as well, as I said in my reply.

Alex Dobrin: 5886 Posts

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22-July-2010 12:29:15

Re: aiContctSafe - Captcha Images not visible

Till now i didnt get from you any PM ...
Now i dont now what to do sad

Przemek: 7 Posts

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22-July-2010 12:32:45

Re: aiContctSafe - Captcha Images not visible

I've just sent you an email at the email address you mentioned above.
Let me know if you got it.

Alex Dobrin: 5886 Posts

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22-July-2010 12:56:34

Re: aiContctSafe - Captcha Images not visible

Problem solved. smile

It was generated by the fact that templatemonster.com developers are adding a script preventing mootools from loading for the unregistered users.
If anybody else is having this problem look for the following code and remove it:

Code:

<?php

$user =& JFactory::getUser();

if ($user->get('guest') == 1) {

$headerstuff = $this->getHeadData();

$headerstuff['scripts'] = array();

$this->setHeadData($headerstuff); }

?>

The template is working perfectly fine without it.

Alex Dobrin: 5886 Posts

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22-July-2010 12:58:50

Re: aiContctSafe - Captcha Images not visible

ALEX is the best in the world!!!!!!!

Przemek: 7 Posts

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22-July-2010 12:59:59

Re: aiContctSafe - Captcha Images not visible

Happy I could help. smile

Alex Dobrin: 5886 Posts

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29-July-2010 18:33:08

Re: aiContctSafe - Captcha Images not visible

Hye, i did follow this solution. But the problem still the same...

shazlan: 6 Posts

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29-July-2010 19:13:14

Re: aiContctSafe - Captcha Images not visible

I need a link to your page to try to help.

Alex Dobrin: 5886 Posts

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29-July-2010 19:25:05

Re: aiContctSafe - Captcha Images not visible

Thank you so much for your quick reply. but now i have a bigger problem, suddenly i cant log on to my website. Database Error: Unable to connect to the database:Could not connect to MySQL. I contact my hosting company and i will send u the link soon after they fix the problem.

One more thing i want to ask is... My GD Library state that WITHOUT FREE TYPE SUPPORT. Do i need to change it to WITH FREE TYPE SUPPORT ?

shazlan: 6 Posts

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29-July-2010 19:31:48

Re: aiContctSafe - Captcha Images not visible

Okay alex, you can check now. Menu > Contact Us and Menu>Ticketing. Both captcha not working.

http://www.rakyatravel.com.my/index.php … p;Itemid=5

shazlan: 6 Posts

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29-July-2010 19:39:08

Re: aiContctSafe - Captcha Images not visible

shazlan wrote:
My GD Library state that WITHOUT FREE TYPE SUPPORT. Do i need to change it to WITH FREE TYPE SUPPORT ?

If you want to use the CAPTCHA delivered with aiContactSafe yes.
You can try installing this plugin : http://extensions.joomla.org/extensions … ptcha/8070 and activate it from the profile of aiContactSafe.

But I think the problem on your page is generated by "mod_arttotalmenu". It is using jquery and is conflicting with mootools ( default javascript library of Joomla ).
Try deactivating it to see if aiContactSafe is working without it. If it does you need to contact the developer of that extension to fix it.