Art Cruse wrote:
We have the HTML set on the profile.
Then you have a problem on the email client you're using or you have activated the email template and that is not properly formatted.
Art Cruse wrote:
I am also noticing that the sender when they check the send copy of email is not working as well.
You either have a problem on the email server reading the email, or the one sending the email or you modified the configuration of that field.
Check the settings of the field "Field used as send to sender" in the profile. It has to be set to the field the user clicks to activate the sending of a copy to him self.